Returns

Returns and refunds

If it arrives damaged, faulty, or it is the wrong item

Entirely on us. Email support@russianarch.com within 30 days of delivery with your order reference and a photo of the problem. We will replace it and reship at no cost. You do not need to send the original back, and we will not ask you to pay return postage.

If you would rather have the money back than a replacement, say so and we will refund you in full instead.

If it does not fit

Check the size guide before ordering. The measurements there come from the manufacturer of each garment.

Outside the cancellation right below, we do not offer free exchanges on sizing, because a returned item cannot be resold. If you have ordered the wrong size, email us anyway. We would rather work something out than have you own something you will never wear.

Cancelling an order (UK and EU customers)

If you are ordering from the UK or the EU, you have a legal right to cancel within 14 days of receiving your order, for any reason, without giving one. You then have a further 14 days to send the item back.

• Email support@russianarch.com to tell us you are cancelling.
• Send the item back unworn and in a resaleable condition. Return postage is yours to pay when you are cancelling because you changed your mind. If the item is faulty, damaged or not what you ordered, we pay it. Ask us before you send it and we will cover the cost.
• We refund within 14 days of getting the item back, including the standard delivery cost you originally paid.

Cancelling before it ships

Email us as soon as possible. If the order has not been processed yet we will cancel and refund it in full. Once it has been processed we cannot stop it, but the rights above still apply.

If it never arrives

If tracking has not moved for 10 business days, tell us. We will chase the carrier and reship if it is genuinely lost. For international orders, please allow the delivery estimate your cart gave you first. The shipping page explains where that number comes from.

If the address was wrong

Check the delivery address on your confirmation email as soon as it arrives. If it is wrong, email support@russianarch.com straight away with your order reference and the correct address. If the order has not shipped yet, we will change it.

Once an order has been delivered to the address you gave us, we cannot refund it. If the parcel comes back to us undelivered because the address was incomplete or incorrect, we will reship it once you confirm a corrected address. Reshipping is charged at the same rate you paid for delivery the first time. We pass on the carrier cost and add nothing to it.

How refunds are paid

Always to the original payment method, via Stripe. Card refunds usually appear within 5–10 business days, depending on your bank. We do not offer store credit.

Questions: support@russianarch.com · Last updated 18 September 2026